Privacy Policy

Introduction

At Narmis Boilers, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your information when you interact with our website and services. By using our website, you agree to the practices described in this policy.

1. Information We Collect

We collect personal information that you provide to us when you fill out forms on our website, such as our contact form and request form. The information we collect includes:

Name
Address
Email address

Additionally, we collect non-personal information via cookies and tracking technologies, such as Google Analytics, to better understand how users interact with our website. These cookies help us analyse website traffic, user behaviour, and enhance the user experience.

2. How We Collect Your Information

We collect personal information directly from you when you:

Submit a contact form on our website.
Submit a request form on our website for quotes or other inquiries.

We may also collect non-personal information through the use of cookies and similar technologies to improve the user experience on our website. This includes data collected through Google Analytics, which helps us understand website traffic, user behaviour, and improve the content and functionality of our site.

3. How We Use Your Information

We use the information we collect for the following purposes:

To respond to your inquiries and provide customer support.
To process and respond to requests for quotes or other services.
To improve our website and services, with the help of Google Analytics for analysing user interactions, such as page views, time spent on the site, and actions taken. This data helps us enhance the user experience.

We do not sell, trade, or rent your personal information to third parties. However, we may share your information with trusted third-party service providers who assist us in delivering services, such as email communication and processing requests. These third parties are obligated to keep your information secure and use it solely for the purposes specified by Narmis Boilers.

4. Cookies and Tracking Technologies

Our website uses cookies and other tracking technologies to collect data about your usage of our site. This includes standard cookies used by Google Analytics for tracking and analysing website traffic and user behaviour. Below are the key cookies used by Google Analytics:

_ga: Used to distinguish users (expires after 2 years).
_gid: Used to distinguish users (expires after 24 hours).
_gat: Used to throttle request rate (expires after 1 minute).
_utmz: Stores the traffic source or campaign that explains how the user reached your site (expires after 6 months).

These cookies allow us to track information like:

The number of visitors to our website
How visitors navigate through the site
The pages they visit
The time they spend on each page

You can manage your cookie preferences through your browser settings or by using the cookie consent options on our website. If you wish to opt out of Google Analytics tracking, you can install the Google Analytics Opt-out Browser Add-on.

5. Data Security

We take data security seriously and use appropriate technical and organisational measures to protect your personal information. This includes using secure servers and encryption methods to safeguard the data we collect from you.

6. Data Retention

We will retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy or as required by law. Once your data is no longer needed, we will delete or anonymise it securely.

7. Your Rights

Under data protection laws, you have the following rights regarding your personal data:

Access: You have the right to request a copy of the personal data we hold about you.
Correction: You have the right to request that we correct any inaccuracies in your personal data.
Deletion: You have the right to request the deletion of your personal data under certain circumstances.
Restriction: You have the right to request the restriction of processing of your personal data in certain situations.
Objection: You have the right to object to the processing of your personal data in some cases, particularly for direct marketing purposes.

To exercise these rights or if you have any questions about how we handle your personal data, please contact us at info@narmisboilers.co.uk or call us at 0203 740 2844.

8. Third-party Links

Our website may contain links to third-party websites. These websites are not covered by this Privacy Policy. We encourage you to review their privacy policies before submitting any personal information.

9. Changes to this Privacy Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated revision date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal data.

10. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us:

Email: info@narmisboilers.co.uk
Phone: 0203 740 2844
Address: Unit 1, Ground Floor, Milton Road Business Park, Gravesend DA12 2PG, United Kingdom.